Steps to take if you are Unhappy with a Wilkes-Barre Sign Company

When you work with a Wilkes-Barre sign company, you hope it will be a wonderful outcome on both ends. However, that may not always be the case. There are steps you should take if you aren’t happy with what is going on. First, you should talk to the person in charge to see what they can offer you. Sometimes, talking to the manger or the owner is all you need to do in order to resolve the issue.
If you don’t get results with that, you need to continue to pursue it. Hopefully, you have a contract in place. Write a detailed letter to the owner of the Wilkes-Barre sign company. Let them know why you feel that there is an issue. Highlight anything in the contract that helps you to plead your case. Then you should send copies of that along with your letter. Make sure you send the letter certified mail so that you have verification it was delivered.
Give the owner of the sign company in Scranton a specific date to contact you by with a resolution. Ideally, you should give them at least 10 business days. Try to give them up to 30 business days if you are able to do so. If you don’t get a response or you can’t come to an amicable solution, you need to continue with next steps.
You can submit a complaint to the Better Business Bureau (BBB). This will certainly get their attention. They don’t want their rating with the BBB to be reduced. They also don’t want that public information to be out there where everyone can see it. That can prevent others from working with that company. They don’t want any problems.
The BBB is going to ask you what you would like to have done in order to resolve the situation. This could be changes to the work that was done, your money back, or a combination of other elements. Make sure you have a good idea of what you would like to have as a solution before you submit your claim. That will help the BBB to work with you.
It is free to submit a claim with the BBB. Once you put the claim in and what you want done to resolve it, they will get in touch with the Wilkes-Barre sign company. They will have their chance to state what the situation was. They can decide to accept your solution and the case is closed. If they don’t accept it they can offer another type of solution.
If you do your homework early on, you can avoid working with a Scranton sign company that is problematic. However, if you get into the mix with them and find that things aren’t working out, don’t remain quiet. The quality of the services they offer and the products they offer are very important. You need to make sure you get what you pay for. Don’t let anyone take advantage of you, speak up!